Technological and organizational solutions to improve punctuality in freight deliveries in transport companies
Abstract
Delivery punctuality is a key performance indicator in logistics management, with direct effects on customer satisfaction and business competitiveness. This study analyzes the causes of freight delivery delays at Transportes UNIMEX GROUP, a Mexican logistics company. A quantitative approach was used, utilizing a structured survey administered to a sample of administrative and operational workers. The results show that delays are frequent and are primarily associated with a lack of interdepartmental coordination, ineffective communication, deficiencies in the use of real-time monitoring technologies, and limited training of logistics personnel. Furthermore, a high level of customer dissatisfaction and a widespread perception of inefficiency in route tracking were detected. It is concluded that the adoption of technological solutions, along with organizational strategies aimed at improving communication and planning, can significantly contribute to reducing delays and optimizing the company's logistics performance.
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Copyright (c) 2024 Angela Peñaloza Castro
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